Order to Cash (O2C) Billing Specialist

At Evolve, we’re building a high‑performing Center of Excellence (CoE) for Managed Finance. As an Order‑to‑Cash (O2C) Billing Specialist, you ensure that customer invoices are accurate, fast, and compliant — measured through clear Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) — and you help improve Days Sales Outstanding (DSO).

Your 90‑day impact

• Take end‑to‑end ownership of the quote‑to‑invoice flow for assigned mandates (sales order validation → pricing/conditions → invoice creation → e‑delivery/portal submission → issue resolution).
• Stabilize billing quality and reduce disputes/credit notes; improve First‑Pass‑Yield and billing cycle time.
• Identify automation opportunities (Optical Character Recognition (OCR) / electronic invoicing (e‑invoicing) / Electronic Data Interchange (EDI)/APIs) and document standard work in our CoE Playbook.

What you’ll do

• Billing Execution:
  Create/validate invoices, credit/debit memos, and billing plans (milestone/recurring) with correct tax, pricing conditions, and customer/partner data.
• Order Integrity:
  Review sales orders for completeness and accuracy (master data, materials/services, quantities, Incoterms, delivery status) prior to billing; coordinate with Order Management & Logistics.
• Tax & Compliance:
  Apply European Union Value Added Tax (EU VAT) rules (e.g., reverse charge, triangulation), maintain audit trail, and support statutory e‑invoicing (e.g., Peppol; Poland’s National e‑Invoicing System (KSeF) is a plus).
• Issue Resolution:
  Investigate and clear blocked/failed billing documents and price/discount disputes; manage approvals for credit notes.
• Cash Enablement:
  Partner with Credit & Collections to accelerate cash (clean invoices, correct formats, on‑time delivery), provide inputs for dunning, and track DSO drivers.
• Close & Reporting:
  Support month/quarter/year end with unbilled revenue review, billing backlogs, and KPI reporting (First‑Pass‑Yield, cycle time, dispute rate).
• Continuous Improvement:
  Analyze bottlenecks, monitor interfaces/integrations, strengthen master‑data governance, and maintain Standard Operating Procedures (SOPs).

What you’ll bring

Must‑haves

• 2+ years in an O2C/Billing role with significant document volume
• Hands‑on with Microsoft Business Central or comparable Enterprise Resource Planning (ERP) systems; familiarity with pricing conditions and output/e‑delivery.
• Working knowledge of EU VAT (invoice requirements, reverse charge, e‑invoicing/Peppol) and customer‑portal submissions.
• Structured, ownership mindset, KPI orientation; strong cross‑functional communication.
• Languages: Polish (C1), English (B2+); German (B1+) is a plus.

Nice to have

• Experience with EDI/output management, template/form maintenance, and portal integrations.
• Familiarity with revenue recognition under International Financial Reporting Standards (IFRS 15) and how clean billing supports accurate accounting.
• Experience with workflow tools and basic process‑mining insights.